Management systems international, inc
StrengtHening Integrity and accountability
program 1 (SIAP 1)
Terms of
Reference (ToR)
Position :
SOP Developer - Expert on Drafting Standard Operating Procedures for Investigation
of Public Complaints and Public Relations (Information Dissemination)
Languages
Required :
Indonesia
Duration of
Contract : 25 working
days
Working
Period :
April - July 2015
BACKGROUND
Act
No.5 Year 2014 on the State Apparatus which has been recently enacted is a key
driver to promote reforms of the way civil service is managed. The law has
established the State Civilian Bureaucracy Commission (Komisi Aparatur Sipil
Negara - KASN) with the function to ensure the application of merit principles
in all phases of human resources management of the Indonesian public sector,
especially in the recruitment and placement of approximately 12,000 senior
career executives in all government institutions and to supervise the
implementation of the code of ethics and codes of conduct.
Subsequent
to the enactment of the Act, through Presidential Decree No. 141/M/2014 dated,
September 30, 2014, President Yudhoyono appointed seven Commissioners with
outstanding experience in human resources policy making and management. The
Commissioners were inaugurated by President Joko Widodo on November 27, 2014.
As a newly established agency, KASN is in need of support in building its
institutional capacity to cope with the topical challenges and high
expectations of the Indonesian public for a clean and efficient government.
One
of their duty is to conduct a mapping towards the promotion of around 12.000 government
high-level positions or known as echelon I and II officials. This is due to KASN’s attempt to ensure wether the
promotion is in accordance to merit system principals.
In
this regard, MSI-SIAP 1 plans to support KASN in developing their internal Standard Operating
Procedures (SOP) as a guidance
towards KASN’s performance in order to maintain
their quality control and quality assurance processes and ensure compliance
with governmental regulations, which cover the areas of:
a) Code of Conduct
b) Business Travel Policy
c) Performance Evaluation
d) Investigation of Public Complaints
e) Monitoring and Evaluation in the placement of
high level position
f) Public Relations (Information Dissemination)
To
support this effort, MSI SIAP-1 will hire several SOP writer. As a prelude in developing the SOP, the consultant will need to assess the
technical requirements required to develop the SOP initial draft. Moreover, the consultant will assess the Law and Business
Process in order to gain insights that need to be addressed in drafting the SOP. The draft design of the SOP is expected to become a basis in
establishing a standarized manual as
the expected output. Finally,
the consultant will provide a technical
module/guidance book and deliver a presentation as part of the socialization of the SOP to KASN Commissioners and staff.
SCOPE OF WORK:
A.
Objective:
A
standardized and detailed SOP for Investigation
of Public Complaints and Public Relations (Information Dissemination)
developed.
B.
Activities:
1.
Five (5) days for:
a.
Working together with other SOP consultants in
conducting a desk review of the existing
legal framework, policies and regulations related to KASN roles and
authorities.
b.
Working together with other SOP consultants in
conducting interviews and consultative meetings with KASN Commissioners, staff and
related stakeholders in order to identify their expectations regarding the work
and role of KASN
2.
Fifteen (15) days for:
a.
Develop SOP for Investigation of Public Complaints, include but not limited:
·
Definition and Types of Complaints
·
Complaint Investigations Procedure
·
Personnel Manual for Investigation Process
·
Conflict of Interest
·
Unresolved Complaints or Dissatisfied Complainants
·
Reporting procedure
b.
Develop SOP for Public
Relations (Information Dissemination), include but not limited:
·
Different
types of information (public, closure)
·
Procedure for
information dissemination
3. Three (3) days for:
a. Develop
presentation on the draft of SOPs (separately);
b. Deliver
presentation to KASN on the draft of SOPs
c. Finalize
the SOP based on feedback from related stakeholders
4. Two (2) days for:
a.
Provide
report to MSI SIAP 1 and KASN
DELIVERABLES
1. Desk review
2. Meeting reports with KASN
3. Draft of the SOP for Investigation
of Public Complaints,
4. Draft of the SOP Public Relations (Information Dissemination)
5. Presentation materials
6. Final SOP for Investigation
of Public Complaints,
7. Final SOP Public Relations (Information Dissemination)
8. Final report
Qualifications
1.
Master
Degree in management, public administration, or any closely related field is
preferred.
2.
Be a
professional consultant in project
management and institutional arrangement with at least 5 years experience
3.
Demonstrated experiences in developing SOP for at least 3 years and familiar
with the investigation process.
4.
Demonstrated
knowledge and experience working on administrative and bureaucratic reform
issues
5.
Skills in accessing MS Office
6.
Has a good
communication and good personalities
7.
Has an
experience working with government agencies is preferred
Application should include a cover
letter, CV (including three references), current salary, expected salary,
available start date by April 2, 2015 at the latest.
Please indicate ‘SOP Developer-2, as the subject of your email addressed
to recruitment@msi-siap.com. Only shortlisted candidates will be
contacted.
