TERMS OF REFERENCE
BUSINESS DEVELOPMENT MANAGER
I.
Position Information
- Position code : UNALA-BDM
- Duty Station : Yogyakarta at UNALA Secretariat Office
- Recruitment : Indonesia Nationality
- Duration of assignment : until 31 December 2015, with the possibility of extension subject to the satisfactory performance and availability of fund
- Direct Supervisor : National Programme Officer for Youth and Adolescent Sexual and Reproductive Health (ASRH)
- Conditions : Individual Consultant Contract
II.
Summary
Under
the overall guidance of the United Nations of Population Fund (UNFPA)
Representative and under the direct supervision of the National
Programme
Officer (NPO) for Youth and ASRH in UNFPA, the Business Development
Manager
(BDM) of ASRH Services Model Development in Yogyakarta is expected to
assist
with tasks related to demand creation activities. The NPO will
facilitate
collaboration and coordination activities with UNFPA and local
counterparts –
most especially the Youth Networks and Health Care Providers in
Yogyakarta.
The Business Development Manager
(BDM) acts as the general manager and is responsible for planning, budgeting
and directing all aspects of the project implementation, particularly on
business development areas. The primary role of the BDM is to develop UNALA
from a NGO project depending on a high percentage of direct funding into a
sustainable social business. Focus of the role will be to explore business
growth within the network, develop a business plan, and execute it along with
the team.
The role will entail high focus on delivering on business results, an
experienced business developer must be recruited for this job, profit and loss
management experience and double digit growth track record. Strategic planning
is a key part of this position, since it is the BDM’s responsibility to develop
the pipeline of new business coming in to the organization. This requires a
thorough knowledge of the market, the solutions/services the organization can
provide, and of the organization’s competitors. Knowledge of social franchising
is a big advantage.
The BDM works with the UNALA staff in Yogyakarta,
reporting directly to the NPO for Youth and ASRH that is based in Jakarta. The
BDM will represent UNALA to key stakeholders and partners at selected events.
III. Job Description
A. Specific Tasks Related to Business
Development Programmes:
- Develop business and marketing plan (including setting up the price of the services and products).
- Define productivity targets for franchisees
- Identify, analyse and build relationships with new and potential clients (including franchisees, CSR, donors, and the decision makers within the client organization) and turn this into increased business and leveraging UNALA network.
- Set up meetings between client decision makers and UNFPA.
- Present new products and services and enhance existing relationships.
- Using knowledge of the market and competitors, identify and develop the UNALA’s unique selling propositions and differentiators.
- Forecast sales targets and ensure they are met by franshisees.
- Handle objections by clarifying, emphasizing agreements and working through differences to a positive conclusion.
- Attend UNALA Networks functions, such as association events and conferences, and provide feedback and information on market and creative trends.
- Present to and consult with UNFPA on business trends with a view to developing new services, products, and distribution channels.
- Develop and follow up on supply plan for contraceptives
- Identify opportunities for campaigns, services, and distribution channels that will lead to an increase in clients.
- Work with team to develop proposals that speaks to young people’s needs, concerns, and objectives.
- Submit weekly progress reports and ensure data is accurately entered and managed within UNALA
- Work with other internal colleagues to meet customer needs.
- Present business development training and mentoring to business developers and other internal staff.
B. Specific Tasks Related to UNFPA Programme
Management:
- Develop TOR and activity reports and review financial reports particularly on programmes related to business development.
- Review TOR, activity reports and financial reports from responsible staff (see organization map) and jointly review the documents with UNFPA CO
- Ensure the delivery of programme activities in a result oriented and accountable manner
- Responsible for communication between UNFPA, technical assistance organizations and other key stakeholders
- Facilitation of coordination meetings at the provincial level
- Finalize and monitor complete franchise service package
- Monitor the progress of consultant who will review and edit SOPs - particularly related to management areas and youth friendly services
- Oversee all aspects of the implementation of the Marketing Plan
- To oversee and obtain monitoring client satisfaction, quality assurance of the franchise and the performance of franchisees
- Oversee the performance of the Communication and Youth Engagement Officer, Logistic Management and Information System Officer and Finance and Admin Assistant
- Oversee the implementation of capacity building planning and activities for franchisees
- Draft annual and quarterly program report to be submitted to UNFPA CO, based on UNFPA guidelines.
- Manage and coordinate the implementation (and follow-up) of recommendations resulting from technical assistance (from UNFPA/outsource/other stakeholders) – for franchisees Identifying strategies to engage new and potential partners
- To ensure that business development plan is in accordance with the agreed terms or strategies
- To ensure that business development plan pricing and subsidy mechanisms are in accordance with the agreed terms or strategies
- To oversee and provide technical assistant for the Communication and Youth Engagement Officer in ensuring that the implementation of the communication and marketing strategy is in accordance with the agreed terms/strategy.
- To oversee and provide technical assistant for Logistic Management and Information System Officer in organizing the Procurement of commodities - including an exploration of accessing the national health insurance scheme
- Follow up on resource mobilization and efforts to increase funding for the franchise
- Provide support for monitoring and reporting in line with project requirements
- Provide technical support to Quality Assurance/Quality Improvement
IV. Qualifications/Requirements:
- MBA (preferable) or a bachelor’s degree related to business development management
- 3-5 years of sales manager, marketing or business development experience.
- Knowledge of social franchising, especially in Indonesia, is preferable
- Understanding of the key issues of Indonesian sexual and reproductive health and young people, and knowledge of the health care system in Yogyakarta is an advantage.
- Excellent planning, organizational and facilitation skills, including the ability to meet deadlines and manage competing priorities
- Ability to work as a member of a team and independently with minimal supervision
- Ability to communicate with stakeholders from a range of professional and civil society backgrounds
- High level of written and verbal communication skills in both English and Bahasa Indonesia, including report writing
- Proficiency in current office software applications
United
Nations Population Fund (UNFPA) in Indonesia welcomes applications from
qualified candidates for the term of reference below. Interested applicants should submit electronically their application letter, updated curriculum vitae, and updated P11 form addressed to: upersonnel@unfpa.org and sitanggang@unfpa.org with the Position
Code as subject of the email. Closing date: 13 April 2015
The full TOR and P11 form this consultancy can be accessed at the following link: Vacancies | UNFPA
