Position Title: DSSI In-Country Technical Supervisor (ICTS)
Reports To: DSSI In-Country Operations Manager
Location: Jakarta,
Indonesia
Duties and Tasks:
The position will play a key role in monitoring
and managing the quality and effectiveness of services provided. The role will
be field based, requiring the person to travel regularly to the Deployee
properties and to the local sub-contracted organisations.
The In-Country Technical Supervisor will have a strong background in
building or building maintenance and also a broad understanding of the basic
services that support domestic accommodation, including security services,
water and power supplies; security requirements, plumbing and other building
services; air-conditioning; basic structural repair techniques.
The In-Country Technical Supervisor will play a role in communicating
with the Deployee (i.e. potentially in their homes in respect to a service
request) and then identifying what the problems are, through looking at what
options are available for the required repair or improvement; contacting the property
owner, then supervising the finished work for completeness and correct
operation.
Where appropriate the In-Country Technical
Supervisor may well fix the problem at the time, based on identifying the fault
and making the required repair or adjustment or engage a suitably qualified
contractor for the purpose. However, it will be more likely that the Technical
Supervisor will identify the fault and then contact the property owner to
inform them that repairs are necessary and what work will be required to ensure
that the problem is solved.
Should the work be undertaken by a subcontractor, the In-Country Technical
Supervisor will ensure that the organisation that provides these services
completes the work within the required quality and time parameters.
The In-Country Technical Supervisor will monitor the work of
sub-contractors as well as the conditions under which the sub-contractor staff
assigned to DSSI activities work. This monitoring aspect of the position will
especially focus on the use of reputable subcontractors who adhere to local
labour conditions. Reputable subcontractors should also make sure staff have
been provided with the correct tools and safety equipment for the work and that
the number of call backs to complete a single job is minimised.
Operational
The In-Country Technical
Supervisor will:
Management
- Manage technical aspects of the DSSI program under direction from the DSSI In-Country Operations Manager.
- Manage the sub contractors and contracted staff to provide an efficient and timely service to HKL customers.
- Provide advice for DSSI stakeholders and HKL senior management on DSSI program issues.
Procurement
- Procure goods and services in the most cost-effective and efficient manner, keeping documentation to full AusAID audit trail standards.
Administration
- Maintain overview of the type and volume of DSSI work and support the Operations Manager to prioritise the tasks;
- Visit each leased residential accommodation covered by the Deployee contract and carry out inspections for condition and services every 6 months;
- Regularly monitor conditions that may require preventative maintenance and organise these services;
- When appropriate, carry out the repair or adjustment, if this represents value for money;
- Communicate with the Deployees as part of maintaining good relations and identifying priorities or constraints;
- Liaise with property owners where repairs required and (in cases where the owner will not agree to the repairs) through the Operations Manager contact AusAID for instructions;
- Take responsibility for monitoring conditions under which local contractor staff are placed, especially in relation to making sure that resources identified in a subcontract are applied at the service level;
- Monitor the work, quality and staffing levels of the subcontractors in relation to those agreed in the contracts;
- Oversee security arrangements including provision of security briefings to Deployees, provision of communications, inspections of residential accommodation, and advice on and where necessary, arrangements for security of where residential accommodation can be obtain;
- Where appropriate, provide advice and guidance to local staff as part of mentoring good practice;
- Ensure work methods, materials and processes do not adversely impact on Indonesia’s environment; and
- Monitor the data being used as the basis for reporting to ensure that it accurately reflects the context.
Security
- Ensure business continuity systems and procedures are in place to minimise any risk.
- Ensure contract and business information is only released to those concerned.
Key Skills/Experience required includes:
- University degree or Diploma or demonstrated management experience or high level work experience in the field;
- Technical qualifications appropriate to the role; and
- Leadership of a program or activity that comprises diverse forms of technical support and personnel from varied professional, cultural and language backgrounds;
- A sound (and/or the capacity to acquire) understanding of Indonesia or Pacific development context.
- Experience in the efficient management operational systems;
- Have a high level of verbal and written English communication skills;
- Have a total awareness of and commitment to Safety, Health and Environmental requirements in the workplace;
- Have the ability to quickly and comprehensively analyse problems or opportunities, make timely and decisive recommendations and issue clear directions;
- Must be an effective team member and set a high professional standard to colleagues by complying strictly with company policies and procedures.
- A strong commitment to the Company’s mission and values;
- High level time management skills and the proven ability to work effectively and with appropriate skills within a multi-problem environment;
- Experience working in a technical and operational environment similar to Indonesia;
- Proven capacity to assess the condition of domestic buildings, domestic equipment and services, motor vehicles, security requirements and other related assets and the capacity to advise on the most appropriate and cost effective response;
- Proven high level interpersonal and cross-cultural skills, including working with people from varying backgrounds and expectations;
How to apply:
Please send your application letter and CV to hrhklogistics@yahoo.com no later than 18 August 2014 by Close of Business (COB).
