Greenpeace, one of the world’s most respected and dynamic organizations,
is an international non-profit global campaigning organization that
acts to ensure the ability of Earth to nurture life in all its
diversity. At the heart of Greenpeace’s campaigns is the tradition of
non-violent, direct action against environmental abuse and destruction.
Greenpeace exists because this fragile earth deserves a voice. It needs solutions. It needs change. It needs action.
Greenpeace is acts to change attitudes and behavior, to protect and conserve the environment and to promote peace by:
To maintain our independence, Greenpeace does not accept donations from governments or corporations but relies on contributions from individual supporters and foundation grants.
For over 40 years, Greenpeace has been successful in our campaigns to reverse environmental degradation by bearing witness to environmental destruction and exposing and confronting environmental abuse. Greenpeace campaigns have been vital in informing government policies on the environment and effecting changes in business practices which lead to various environmental problems.
Greenpeace in Southeast Asia
Greenpeace opened our first office in Southeast Asia in 2000. In that time we have led successful campaigns throughout the region, securing fresher air, cleaner water and a healthier environment through changing industry practices and government policies. Greenpeace actively campaigns across the region to catalyze an energy revolution, protect ancient forests and our oceans, create a toxics-free future and create a shift to sustainable agriculture.
Greenpeace has three offices in Southeast Asia—in Thailand, Indonesia and the Philippines and each office is composed of five departments: Campaigns, Fundraising, Communications, Mass Mobilization and Organizational Support. Currently, Greenpeace has more than a 140 staff across the region, excluding the direct dialogue fundraisers.
THE POST: FOLLOW UP CALL OFFICER
Job Summary:
As part of the Supporter Care team, the Follow Up Call Officer is responsible to ensure the following up process for inactive supporters to re-activate their support and donation as well as the follow up debit failed program for inactive supporters. At the same time, he/she will ensure high quality service and care for supporters.
Responsibilities:
WORKING HOURS
Normal hours of work for full time Employee will be forty (40) per week or (5) days in a week, at 8 hours per day excluding an hour lunch break. This will be from Monday to Friday, between the hours of 9:30 am to 6: 30 pm. Ordinary hours of work may be varied as agreed between staff and the line managers.
LEAVE
A permanent employee will be entitled to the following leaves:
Annual Leave: 20 days
Parental Leave: As per labor laws and Greenpeace policy
Sabbatical leave: 2 months paid leave after 5 years of continuous service
Compassionate leave: maximum of 5 days for the death of significant others
SALARY
In determining salary offer for this position, Greenpeace applies its Salary Grading Process, taking into consideration the job description and applicant’s previous experience, and the organization’s salary grade.
INSURANCE
Greenpeace provides health insurance, life/PA/TPD and travel insurance to its employees.
LEARNING AND DEVELOPMENT
Greenpeace is committed to providing its employees with learning and development opportunities to be able to perform its functions more effectively. Through its mentoring process and annual Performance Management System, staff’s development objectives are identified and prioritized.
EQUAL EMPLOYMENT OPPORTUNITY
Greenpeace is committed to the principle of Equal Employment Opportunity for all employees, regardless of sex, marital status, nationality, religion, age, sexual orientation and any other characteristics unrelated to the performance of the job. Selection will be in accordance with objective, job related criteria and the appointment will be on the basis of applicant’s merits and abilities.
HR POLICIES AND PROCEDURE
Greenpeace management and staff are given guidance on the implications of the equal opportunities policy. Policies and procedures are reviewed to review and adapt current practices to promote equality of opportunity. Other organizational policies and procedures will be fully discussed to the successful applicant.
APPLICATION GUIDELINES
Interested candidates are invited to write Letter of Introduction, explaining why you are qualified for the position and why you want to work for Greenpeace. Please attach this to a completed application form which you can download from HERE
and email to:jobs.id@greenpeace.org
Deadline for Applications: 13 June 2014
As we receive a large number of applicants for our advertised vacancies, we are unable to respond to those applicants who have not been shortlisted and we apologize for this in advance. If you do not hear from us within two weeks of the closing date, please assume that you have not been shortlisted.
GUIDANCE IN COMPLETING YOUR APPLICATION FORM
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Jobs Application Desk
Greenpeace Southeast Asia - Indonesia
Greenpeace exists because this fragile earth deserves a voice. It needs solutions. It needs change. It needs action.
Greenpeace is acts to change attitudes and behavior, to protect and conserve the environment and to promote peace by:
- Catalyzing an energy revolution to address the number one threat facing our planet: climate change.
- Defending our oceans by challenging wasteful and destructive fishing, and creating a global network of marine reserves.
- Protecting the world's ancient forests and the animals, plants and people that depend on them.
- Creating a toxic free future with safer alternatives to hazardous chemicals in today's products and manufacturing.
- Campaigning for sustainable agriculture by rejecting genetically engineered organisms, protecting biodiversity and encouraging socially responsible farming.
To maintain our independence, Greenpeace does not accept donations from governments or corporations but relies on contributions from individual supporters and foundation grants.
For over 40 years, Greenpeace has been successful in our campaigns to reverse environmental degradation by bearing witness to environmental destruction and exposing and confronting environmental abuse. Greenpeace campaigns have been vital in informing government policies on the environment and effecting changes in business practices which lead to various environmental problems.
Greenpeace in Southeast Asia
Greenpeace opened our first office in Southeast Asia in 2000. In that time we have led successful campaigns throughout the region, securing fresher air, cleaner water and a healthier environment through changing industry practices and government policies. Greenpeace actively campaigns across the region to catalyze an energy revolution, protect ancient forests and our oceans, create a toxics-free future and create a shift to sustainable agriculture.
Greenpeace has three offices in Southeast Asia—in Thailand, Indonesia and the Philippines and each office is composed of five departments: Campaigns, Fundraising, Communications, Mass Mobilization and Organizational Support. Currently, Greenpeace has more than a 140 staff across the region, excluding the direct dialogue fundraisers.
THE POST: FOLLOW UP CALL OFFICER
Job Summary:
As part of the Supporter Care team, the Follow Up Call Officer is responsible to ensure the following up process for inactive supporters to re-activate their support and donation as well as the follow up debit failed program for inactive supporters. At the same time, he/she will ensure high quality service and care for supporters.
Responsibilities:
- Make daily follow up call / SMS to inactive and debit failed supporters of Greenpeace
- Handle / accept all incoming calls from Greenpeace supporters
- Checking Supporter Data for Supporter Information or Bank Account / Credit Card account
- Handle complaints, questions and queries from supporters
- Ensure standardized the phone manners and script are followed in answering/handling phone calls
- Persuade inactive and debit failed supporters to reactive their donations
- Prepare daily /weekly follow up call reports
- Other duties as assigned by Supporter Care Coordinator
- Minimum Diploma Degree in any major
- Willing to work full time
- Has good telephone manner
- Excellent interpersonal skills and enjoy dealing with people
- Target oriented
- English fluency is preferred
- Computer literate (MS Office Word and MS Excel)
- Preferably has 1 year experience in Customer Services or Call Center business
WORKING HOURS
Normal hours of work for full time Employee will be forty (40) per week or (5) days in a week, at 8 hours per day excluding an hour lunch break. This will be from Monday to Friday, between the hours of 9:30 am to 6: 30 pm. Ordinary hours of work may be varied as agreed between staff and the line managers.
LEAVE
A permanent employee will be entitled to the following leaves:
Annual Leave: 20 days
Parental Leave: As per labor laws and Greenpeace policy
Sabbatical leave: 2 months paid leave after 5 years of continuous service
Compassionate leave: maximum of 5 days for the death of significant others
SALARY
In determining salary offer for this position, Greenpeace applies its Salary Grading Process, taking into consideration the job description and applicant’s previous experience, and the organization’s salary grade.
INSURANCE
Greenpeace provides health insurance, life/PA/TPD and travel insurance to its employees.
LEARNING AND DEVELOPMENT
Greenpeace is committed to providing its employees with learning and development opportunities to be able to perform its functions more effectively. Through its mentoring process and annual Performance Management System, staff’s development objectives are identified and prioritized.
EQUAL EMPLOYMENT OPPORTUNITY
Greenpeace is committed to the principle of Equal Employment Opportunity for all employees, regardless of sex, marital status, nationality, religion, age, sexual orientation and any other characteristics unrelated to the performance of the job. Selection will be in accordance with objective, job related criteria and the appointment will be on the basis of applicant’s merits and abilities.
HR POLICIES AND PROCEDURE
Greenpeace management and staff are given guidance on the implications of the equal opportunities policy. Policies and procedures are reviewed to review and adapt current practices to promote equality of opportunity. Other organizational policies and procedures will be fully discussed to the successful applicant.
APPLICATION GUIDELINES
Interested candidates are invited to write Letter of Introduction, explaining why you are qualified for the position and why you want to work for Greenpeace. Please attach this to a completed application form which you can download from HERE
and email to:jobs.id@greenpeace.org
Deadline for Applications: 13 June 2014
As we receive a large number of applicants for our advertised vacancies, we are unable to respond to those applicants who have not been shortlisted and we apologize for this in advance. If you do not hear from us within two weeks of the closing date, please assume that you have not been shortlisted.
GUIDANCE IN COMPLETING YOUR APPLICATION FORM
- Read the recruitment pack carefully before completing your application form. The recruitment pack contains information about Greenpeace, about the job you are applying for, and brief information on employment conditions.
- Complete all items in the application form. Remember that this will be our basis for shortlisting candidates. Curriculum Vitae (CVs) will not be accepted.
- Make sure you email the form to the correct email address (jobs.id@greenpeace.org), addressed to the HR Department, and ensure that your application form arrives before the closing date. Application forms received after the closing date will not be accepted.
- If you have questions, kindly email jobs.id@greenpeace.org.
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Jobs Application Desk
Greenpeace Southeast Asia - Indonesia
