FAO Indonesia is currently seeking for Senior Information Technology (IT) Assistant
In compliance with FAO
standards, guidelines and procedures, perform duties relating to support and
maintenance of Project Information Technology resources:
IT Set-up and General Support
1. Provide first-level user support and documentation for
the Information, Communication and Technology (ICT) related services, e.g.,
Networks (WAN, LAN & WiFi), Servers, and PC hardware, software and
communication devices (blackberry, telephone, etc).
2. Install workstations, servers, and network
infrastructure for FAO staff and visitors at the Disease Control Centre Project
office (DCC), Regional Management Unit (RMU) and other Local Disease Control
Centre (LDCC).
3. Carry out IT-related tasks relating to the smooth
functioning ICT infrastructure of the DCC Project office, Central Management
Unit (CMU), RMU, and all LDCCs as necessary.4. Perform the daily server checklist to ensure proper operation of the server and network.
5. Responsible for troubleshooting server problems and minimizing downtime for the users by setting up automatic monitoring system.
6. Identify recurring problems, systemic problems or other factors impacting computer issues.
7. Maintain FAO standard backup system for mission-critical
data. Responsible for performing routine backups and restores of data and
properly storing backup media according to FAO standards.
8. Regularly reassess the IT configurations and settings
on staff workstations to ensure that they meet FAO standards.
IT Solutions
9. Analyze
communication / IT infrastructure and respond to technical or operational
constraints as they arise.
10. Operate in close
collaboration with CMU counterpart in order to support IT system integration,
capacity building, and knowledge transfer.
11.
Participate with
appropriate Organizations and Ministries, e.g., IT experts, Ministries of
Agriculture and Information and Communication, etc to develop and implement a
nationwide surveillance information management system.
12. Provide formal or informal IT training to overseas
staff who have varying degrees of technical proficiency. Training will be
conducted on software applications, Internet-based research, hardware and
software troubleshooting and the appropriate use of IT in the workplace.13. Ensure that all IT related needs are met while adhering to FAO guidelines and policies.
14. Identify and secures local IT resources to meet Post’s
needs. Responsible for locating IT resources within country which may improve
the support and management systems at Post
Supervision
15. Supervise Information Technology Assistant to assist the Program in providing timely IT support to the LDCCs and to FAO project office in the Ministry of Agriculture (MoA) building.
Inventory Management
16. Maintain the inventory of ICT related hardware and software in conjunction with the Operations Support Unit.
17. Conduct annual audit of IT assets.
18. Draft requests for purchases of hardware and software, according to FAO guidelines and procedures.
Other
19.
Provide monthly
reports regarding IT conditions and network usage to project manager.
20.
Report monthly to
project manager on status of IT services in each LDCC and DCC.
21. Liaise with support services either from FAOR, FAO HQ
or external vendors.22. Help with special events, conferences and assist in consolidating IT training needs, as required.
Academic Qualifications:
- Bachelor’s degree in Information systems, Information Management or related discipline. Preferably with Cisco Certified Network Engineer (CCNE) and Microsoft Certified Systems Engineer (MCSE).
Technical Competencies and Experience Requirements
- 3 years of relevant working experience, including development and implementation of ICT strategies, management and supervision of ICT services and teams, hardware and software platforms, telecommunications facilities, knowledge of Windows-based packages/applications.
- Very good English speaking and writing ability, fluent in Bahasa
- Ability to work with individuals from different cultural/national backgrounds
- Good interpersonal and communication skills
- Ability to work with minimum supervision.
Duty station:
Three
days (Monday, Wednesday and Friday) based at the FAO ECTAD Programme office,
Room 615, Building A, Ministry of Agriculture, Ragunan, South Jakarta; two days
(Tuesday and Thursday) at the ECTAD Programme office (11th floor) Menara
Thamrin, Jl M.H. Thamrin, Jakarta, Indonesia
Duration:
3 months initial contract with
possibility of extension depends on the performance and availability of fund
GENERAL NOTE TO ALL APPLICANTS:
Interested candidates should submit a CV and a covering
letter clearly stating their relevant skills, experience, vacancy and reference
code by e-mail to:
E-mail: FAO-ID@fao.org
Submission DEADLINE: 11th
December 2013
FAO regrets to inform applicants that only short-listed
candidates will be contacted.
