BBC Media Action Job Vacancy: IT & Logistic Officer, Jakarta

BBC Media Action uses media and communications to help people take control of their lives and make informed decisions.  We do this through our focus on health, governance and rights, resilience and humanitarian response, partnering with civil society, local media and governments to produce creative programmes in multi-media formats which inform and engage audiences strengthen the media sector through building professional capacity and infrastructure.

BBC Media Action is currently seeking: IT & Logistic Officer (1 position)

Duty Station: Jakarta, Indonesia 
Reports To: Head of Finance & Admin
Duration: 1 Year fixed term (with potential for renewal)
Start Date: First week of December 2019

Overall purpose:
Reporting to the Head of Finance Administration, the IT & Logistic Officer will provide essential IT support to the staff members as well as the logistic and procurement matters. The post-holder will be responsible for supporting BBC Media Action’s IT systems, including computers, networks, storage and internet connectivity. S/he will ensure that BBC Media Action IT operations are functioning on a daily basis and make recommendations for improvements. S/he will be a key point of contact for technology support staff in London and other countries in the region. They will manage IT contractors to provide further support as needed. S/he will also be responsible to handle procurement and logistic management including fixed asset management.

Main Duties:

ICT Infrastructure

1. Provide day to day support for all BBC Media Action office IT equipment, including computers, network, storage devices, internet connectivity and printers by engaging with all the staff as required.
2. Manage the Indonesia service desk queue making sure that all calls are logged, updated, escalated and closed as required.
3. Ensure that all IT and audio equipment meet BBC safety standards and any Indonesia legal requirements.
4. Work with internet service providers to ensure consistent standards of service, undertake speed tests and monitor availability. Also annually review and renegotiate the contract with the ISP ensuring the best outcome for the organisation.
5. Work with London and regional technology staff on solving internet/ satellite and other communications issues in Indonesia office using tools like Microsoft Teams etc.
6. Support production teams in live events and outside broadcasts.
7. Recognises changing priorities in the workplace and responds proactively, positively, adapting approach and methodology to tackle them.
8. Actively supports the development of colleagues through training, knowledge sharing, innovation and driving good practice and makes London IT aware of any knowledge gaps
9. Carries out safety inspections, risk assessments and audits of technical areas and advises management of any defects, including making recommendations for improvements or controls required.
10. Provide 1st Line of support to all the country office users like login issues, laptop issues, connectivity issues etc. Also, to assist the users in their better use of technology enabling more productivity.
11. Liaise with Positive Support (or any 2nd Line support provider) for 2nd line supports like user administration, shared folders, permissions etc.
12. Liaise with UK IT team for any 3rd Line or higher Support requirement like Infrastructure issues, website related issues as well as any uncovered issues/ change requests etc.
13. Participate in the regional/ global IT meetings to share and acquire more technology related skills and knowledge
14. Liaise with and Support UK IT team during the deployment/decommission of systems and equipment
15. To perform any other tasks delegated by UK IT Team and line manager as required

Procurement

1. Estimate and establish cost parameters and budgets for purchases
2. Handle end to end procurement process from getting clear specification of purchase until the delivery and payment of the purchase
3. Create and maintain good relationships with vendors/suppliers
4. Make professional decisions in a fast-paced environment
5. Maintain records of purchases, pricing, and other important data
6. Review and analyze all vendors/suppliers, supply, and price options
7. Develop plans for purchasing equipment, services, and supplies
8. Negotiate the best deal for pricing and supply contracts
9. Ensure that the products and supplies are high quality
10. Maintain and update a list of suppliers and their qualifications, delivery times, and potential future development
11. Work with team members and Head of Finance & Admin to complete duties as needed

Assets Management

1. Keep or maintain an up-to-date fixed asset register for all valuable properties
2. Confirm that all BBC Media Action fixed assets have insurance coverage, lists are updated periodically and communicated to the insurer, all insurance related documents filed properly, claims filed and settled accordingly, and the insurance contract renewed on time.
3. Timely work on the accessibility and availability of utilities, completion of office maintenance, delivery of staff supports and other queries.

Safe Guarding

1. Understand and comply with the Safeguarding policy and the staff Code of Conduct.
2. Participate in relevant mandatory training on Safeguarding and Respect at Work.
3. Report any Safeguarding concerns immediately, either to the Country Director, or using the Whistle blowing Policy.

Required skills, knowledge and experience

1. Bachelor’s degree in Information Technology (IT), Computer Science, or a related field.
2. Strong experience in the areas of Technical Support, Help Desk, Network Administrator, SharePoint/Office 365.
3. Have experience of procurement/logistic and asset management
4. Exceptional communication skills with the ability to explain technical terms to a non-technical audience in English and Bahasa Indonesia.
5. Ability to work with limited supervision.
6. Proven ability to manage confidential information with discretion and tact.
7. Ability to research online/ offline for the unfamiliar issues and provide solutions accordingly.
8. Problem-solving skills, an ability to stick to strict deadlines.
9. Ability to prioritise and delegate, a keen eye for detail.

Additional requirements

1. Legally entitled to work in Indonesia
2. Professional fluency in written and spoken English and Bahasa Indonesia
3. Willingness to travel and to work flexible hours including weekends and evenings, when necessary.
4. This position may require the occasionally physical work as they may have to lift and carry heavy IT equipment.

Key competencies:
The following competencies (behaviours and characteristics) have been identified as key to success in the job. Successful candidates are expected to demonstrate these competencies.

1. Analytical Thinking – able to simplify complex problems, processes or projects into component parts, explore and evaluate them systematically. Able to identify causal relationships, and construct frameworks, for problem-solving and/or development.
2. Decision Making – is ready and able to take the initiative, originate action and be responsible for the consequences of the decision made.
3. Planning and Organisation – is able to think ahead in order to establish an efficient and appropriate course of action for self and others. Prioritises and plans activities taking into account all the relevant issues and factors such as deadlines, staffing and resources requirements.
4. Resilience – can maintain personal effectiveness by managing own emotions in the face of pressure, set backs or when dealing with provocative situations. Can demonstrate an approach to work that is characterised by commitment, motivation and energy.
5. Communication – the ability to get one’s message understood clearly by adopting a range of styles, tools and techniques appropriate to the audience and the nature of the information.
6. Managing relationships – able to build and maintain effective working relationships with a range of people.
7. Self Development – Is able to identify and apply opportunities for learning and development.
8. Developing Others – able to recognise potential (managerial, professional, artistic or otherwise).  Willing to foster the development of potential in others.  Creates a climate in which potential can be realized

This job description is not intended to be an exhaustive list of responsibilities and duties.

Applications:
Interested applicants should submit a CV with an introduction letter detailing their skills, knowledge and experience, and outlining what they can bring to the job. Please do not include certificates.

Email to recruitment@id.bbcmediaaction.org

Only short-listed candidates will be contacted to attend an interview.

Closing date: 6 November 2019

The BBC is an equal opportunity employer