Catholic Relief Services Job Vacancy: Hiring Head of Operations, Jakarta

Catholic Relief Services was founded in 1943 by the Catholic Bishops of the United States to serve World War II survivors in Europe. Since then, we have expanded in size to reach more than 120 million people in more than 100 countries on five continents.

Our mission is to assist impoverished and disadvantaged people overseas, working in the spirit of Catholic social teaching to promote the sacredness of human life and the dignity of the human person. Although our mission is rooted in the Catholic faith, our operations serve people based solely on need, regardless of their race, religion or ethnicity. Within the United States, CRS engages Catholics to live their faith in solidarity with the poor and suffering people of the world. We welcome as a part of our staff and as partners people of all faiths and secular traditions who share our values and our commitment to serving those in need.

Country Background

CRS has been supporting program activities in Indonesia since 1957 and has long-standing relationships with the Government of Indonesia, the Church and non-Church partners and communities throughout the country. The Indonesia country program has a diverse funding base with projects in food security and agricultural livelihoods, emergency preparedness and response programs, and capacity building program for partners.

Job Summary
CRS/Indonesia is currently hiring for Head of Operations, as a member of the Country Program’s (CP) Senior Management Team, you will provide leadership and management of the operational functions - Finance, Human Resources (HR), Supply Chain Management (SCM), Administration, Information and Communication Technology, Security and Audit - in support of the Catholic Relief Services’ (CRS) mission to serve the poor and vulnerable. You will promote stewardship of resources, ensure principled compliance, proactively manage risk, and lead operational improvements. You will take a lead role in the Senior Management Team, are responsible to provide distance or in-person MQ support to field offices and designated as the Lead Security Focal Point (SFP) for Indonesia Country Program.

This position will be based in Jakarta office, with required travel to the field offices for internal monitoring and operational supports, as well as visit partners as appropriate.

Job Responsibilities

• Contribute to the CP strategic planning and programming by providing input on needed investments in operations capacity – systems, processes and staffing – that meet CRS’ standards, donor requirements, and local regulations and support high-quality programming.
• Plan, integrate, coordinate, and monitor day-to-day operations to ensure all support services are delivered with high-quality in an efficient manner. Address issues where operations support needs to be adapted for complex programming. Oversee the piloting of new operations initiatives that require the setting of new standards and systems
• Collaborate with programming leads to ensure appropriate project expenditures in line with financial plans and proper stewardship of material sources. Anticipate, identify and address challenges that affect the proper stewardship, risk, and optimal utilization of program assets and resources (financial, human, and material).
• Effectively manage talent and supervise. Manage team dynamics and staff well-being. Provide coaching, strategically tailor individual development plans, and complete performance management for direct reports. Monitor and assess performance to ensure adequate capacity for successful support of high-quality programming.. Contribute to staffing plans and recruitment process of senior staff.
• With the Country Manager oversee the preparation of annual budget plans and grant/project budgets to ensure they reflect maximum operational efficiency and budgetary compliance and mitigate risks.. Set and provide technical oversight of internal processes for approving expenses, monitoring spending, and making budget adjustments in line with operational and programmatic needs and with donor requirements.
• Ensure the program is adequately staffed to meet CP needs and HR systems, policies and practices support a high-performance culture, staff development and retention. Assure quality personnel administration and a work environment that truly reflects the agency’s guiding principles.
• Oversee compliance with agency and donor requirements and local laws and regulations through periodic systems checks, review and assessment of CP’s operations policies and procedures. Act as lead contact and responder to issues that emerge from internal and external audits and provide recommendations and guidance to implement improvements.
• Create and maintain the proper conditions for learning. Establish a safe environment for the sharing of ideas, solutions, and difficulties and the capacity to detect, analyze and respond quickly to small deficiencies. Provide capacity strengthening guidance for project teams and partners, which includes cross-departmental learning.
• Keep abreast of the local context and any changes that could lead to a change in security protocols. Maintain communication with CRS Heads of Office Palu and Lombok as well as CRS staff, partners, and local government to monitor security issues. Serve as the primary point of contact for Jakarta staff in receiving and disseminating security-related information. Manage the CP security SharePoint site, ensuring that documents are updated and posted. Ensure that security incident reports are promptly submitted.

Typical Background, Experience & Requirements

Education and Experience

• Master's degree in International Development, Business Administration, Finance or relevant field required.
•  Minimum of 5 years work experience in a management position with progressive responsibilities. Experience with an international NGO and experience outside country of origin preferred.
• Additional experience may substitute for some education; additional education may substitute for some experience.
• Understanding of financial systems, including budgeting and budget/expense analysis experience. Knowledge of Sun Systems and Vision accounting software or similar financial reporting software highly preferred.
• Knowledge of multiple public donors’ regulations, including USAID, highly preferred.
• Staff management experience and abilities that are conducive to a learning environment.
• Knowledge of procurement and office administration/management issues.
• Ability to represent the agency at high levels
• Proficient in MS Office package (Excel, Word, PowerPoint, Visio), Web Conferencing Applications, and information and budget management systems.

Personal Skills

• Excellent strategic, analytical, systems thinking, and problem-solving skills, with capacity to see the big picture and ability to make sound judgment and decisions.
• Strong relations management abilities. Ability to work collaboratively
• Team leadership abilities
• Ethical conduct in accordance with recognized professional and organizational codes of ethics
• Proactive, resourceful, solutions-oriented and results-oriented

CRS encourage qualified candidates to apply regardless of religion, race, gender, sexual orientation or disability, all recruitment practice and procedure reflect CRS commitment to protection children and vulnerable adult from abuse.

Only applications that meet the above qualifications will be shortlisted. All applications and CVs should be sent by email to CRS Indonesia at Indonesia_HR@crs.org before or by June 16th 2019.

"Only short-listed candidates will be invited via e-mail/phone for Interview”