Title: Water Credit Program Manager
Reports to: WaterCredit Senior Program Manager
Location: Jakarta
Deadline for Applications: July 31st, 2017
Introduction
660 million people – about one in ten – lack access to safe water. More than twice that many, 2.4 billion people, don’t have access to a toilet. These are the people Water.org serves. We are a global non‐profit based in Kansas City, Missouri working to ensure safe water and sanitation for all. We go beyond traditional approaches to safe water and sanitation, focusing on addressing the underlying causes of this global crisis and innovating to deliver large‐scale and sustainable change. Co‐founded by Gary White and Matt Damon in 2009, Water.org has impacted more than 3 million lives and transformed thousands of communities in Africa, South Asia, and Latin America.
Water.org launched operations in Indonesia in early 2014 and seeks to build relationships with a broad range of financial institutions (microfinance institutions, commercial banks, BPRs, cooperatives) and water/sanitation service providers.
Position Description
Water.org seeks a highly skilled and highly motivated WaterCredit Program Manager to support its growing portfolio of WASH microfinance programs in Indonesia. This full-time contractual position will be based in Jakarta with regular travel throughout Indonesia.
The WaterCredit Program Manager is responsible for supervising and supporting Water.org partner financial institutions in the launch of water and sanitation financial products. This position acts as a subject matter resource to partners in topics such as program design and implementation, water and sanitation loans, microfinance operations, and/or WASH. This position is also responsible for assisting with identifying new partners, onboarding new partners, assisting partners with the design and startup of new programs, supporting the ongoing implementation of partner programs, trouble-shooting, and program monitoring. Additionally, this position may be responsible for assisting with the development and establishment of new programmatic and operational procedures, systems and guidelines. This position reports to the WaterCredit Senior Program and works closely with Portfolio Manager at the Water.org head office in the US and WASH teams at MFI partner (WASH Manager and WASH Expert).
The core responsibilities of the Program Manager will include:
Program Design and Development – Support the design of new WaterCredit with partner MFIs.
Key tasks include, but are not limited to:
- Work with partners to determine appropriate program targets and deliverables.
- Assist partners in the design of their program work plan and budget ensuring they are allocating adequate resources and personnel for successful completion of deliverables.
- Assist partners in designing appropriate internal monitoring and evaluation protocols.
Program Management and Partner Capacity Building – Manage WaterCredit programs in partnership with Indonesia and U.S.-based staff.
Key tasks include, but are not limited to:
- Maintain good working relationships with the senior managers and field managers of MFI partners and maintain regular communication regarding program implementation activities.
- Work closely with partners to ensure timely program implementation according to the budget and work plan.
- Support partners to complete their core program activities successfully:
- Deliver water and sanitation financing to households.
- Deliver trainings about health and hygiene to low income populations.
- Collaborate with WASH suppliers such as toilet masons, CBOs and PDAMs.
- Support the development of marketing materials for the WASH products, like brochures, posters and flyers.
- Provide support to partners by sharing best practices and assisting with problem solving. Monitor program implementation on a monthly basis, identify and address any constraints affecting program activities.
- Establish a regular schedule for monitoring partner program in accordance with Water.org guidelines, and conduct monitoring visits and reports according to schedule.
- Maintain regular contact with Water.org US portfolio managers to submit partner reports, inform about partner progress and report any issues impacting achievement of program deliverables.
- Assist partners to identify sources of loan capital for WASH loan portfolios.
- Assist partners to develop and deliver training modules for partner staff and households on topics such as WASH principles, health and hygiene, WASH financing, and construction and maintenance of water and sanitation facilities.
- Support partner exchange visits to Water.org partners in other countries. Act as a regular liaison between Water.org, partner financial institutions and other stakeholders.
- Coordinate with local governments, NGOs, donors, community groups, and other stakeholders.
Program Monitoring and Data Management – Collect, verify and manage data to track program performance.
Key tasks include, but are not limited to:
- Maintain regular communications with partners; track and report information related program implementation including partner activities, expenditures and loan portfolio.
- Ensure partner submission of high quality program reporting, and effective transfer of information to Water.org databases, U.S.-based colleagues, and donors.
- Verify data submitted by partners is accurate during program monitoring visits.
- Maintain regular contact with Water.org U.S. portfolio managers to submit partner reports, inform about partner progress and report any issues impacting achievement of program deliverables.
- Develop partner stories or beneficiary profiles.
- Bachelor’s Degree in related field.
- At least five years of relevant experience with a microfinance institution, water and sanitation organization, international development organization, or related.
- Familiarity with microfinance concepts, lending methodologies, and sector trends, particularly financial product development. (Deep understanding and significant experience with microfinance operations and loan product development will be prioritized).
- Demonstrated experience in project management, product development, and partnership management.
- Familiarity with basic concepts in water, sanitation and hygiene.
- Advanced computer skills including MS Office products and database software.
- Excellent verbal and written communications in Bahasa Indonesia and English.
- Proven track record proactively identifying challenges and developing innovative solutions.
- Demonstrated ability to deliver results working in a small team.
- Critical thinking, creativity, good judgment, initiative, attention to detail, and professionalism.
- Strong desire to contribute to increased access to water and sanitation.
- Willingness to travel up to 30-40% of time.
This is 1 year contract position with strong potential for extension and competitive compensation commensurate with experience.
Application Information
Interested candidates may send only a copy of their:
- CV with format CV_Your Name, and Your CV should not be longer than 3 pages
- Cover Letter with format Cover Letter_Your Name Your cover letter should explicitly state relevant experience in microfinance and project management
- Answer to the following two questions:
- What are the top 2-3 critical activities The MFI needs to accomplish while developing a new loan product, for example for water and sanitation, to ensure its success?
- Please describe a recent experience working in an uncertain and fast-changing environment where you were able to deal with a situation’s ambiguity while managing a process or project.
- Salary expectation?
Noting “WaterCredit Program Manager” in the subject line interest to: asudiarno@water.org and Indonesia.waterorg@yahoo.com
Please note that any candidate who already applied for this position in a previous job announcement will not be considered.
Applications will be reviewed on a rolling basis. Please do not contact Water.org about the status of your application.
Water.org is an equal opportunity employer. We do not discriminate on the basis of age, ethnicity, gender, nationality, religious belief or sexual orientation.
