Swisscontact
promotes economic, social and ecological development by supporting people to
successfully integrate into local commercial life. Swisscontact creates
opportunities for people to improve their living conditions as a result of
their own efforts. The focus of its systemic intervention in the private sector
is the strengthening of local and global value chains.
Through its projects,
Swisscontact works to enable access to professional training, promotes local
entrepreneurship, creates access to local financial service providers and
supports the efficient use of resources with the goal of successfully promoting
employment and income generation.
The
foundation is based in Zurich, Switzerland, and is active in 29 countries and
has some 750 employees.
The
SCPP is a large Public Private Partnership (“PPP”) in Indonesia which has
started in January 2012. The Program is financed by the Swiss Secretariat for
Economic Affairs SECO, The Sustainable Trade Initiative IDH, the Embassy of the
Kingdom of the Netherlands, and five Private Sector Companies from the cocoa
sector for the duration from 2012 – 2015. The Program works directly with
60,000 cocoa farming households in six Indonesian Provinces to improve farm
productivity and livelihood conditions.
For
our Swisscontact SCPP-Program in Indonesia, we are looking for an:
ICT Officer
Begin of Employment: December 2014
or as agreed
Place of Duty:1 person – Jakarta, Indonesia.
Overall Task
Assist IT Manager as needed in providing
service to employees and systems management.
TASK:
ESSENTIAL DUTIES:
- Assist with network and security management.
- Assist with data storage architecture.
- Assist with procurement and implementation of computers, network devices, technology, etc.
- Assist with systems development of Management Information System (MIS).
- Provide user level technical support / trouble shooter for end users, computers, printers, etc.
- Provide user level training on daily applications used, including, but not limited to:
- MS Word, MS Excel, MS Outlook, MS Publisher, Adobe Acrobat, and other basic computer related skills.
- Assist with end user system updates and monitoring. Including:
- User folder and storage management, spyware removal and testing, virus checking, ensuring backup of data files, etc.
- Monitor printers, copiers, and fax machines to make sure they are working properly and getting regular maintenance.
- Provide High degree of professionalism and end user satisfaction and work well with others.
OTHER RELATED DUTIES:
- Assist in research of new technologies and software that might be beneficial.
- Assist with technical documentation of systems and processes.
- Assist with creation and documentation of IT systems and networks.
- Assist with the creation and documentation of technical knowledge base for common issues. experienced by end users.
- Perform other duties as needed Unit & Finance Unit.
- Supervise the payment of utility bills for office.
Knowledge/Skills:
- Experience with MS Office products (Outlook, Word, Excel, etc.)
- Familiar Android apps and Device.
- Familiar with adobe products (acrobat, Photoshop, Premiere, etc.)
- Familiar with CorelDraw software.
- Must have basic knowledge of current technologies available in the IT world.
- Experience and/or knowledge of various networking systems concepts including email, firewall, client-servers, network security, network protocols, etc.
- Previous experience with computer and printer maintenance and repair.
- Work independently and assist with multiple projects, priorities, and locations.
- Work under pressure with interruptions and challenging deadlines.
- Willingness to work with many different people.
- Ability to be courteous and helpful.
- Must show aptitude and desire to learn new skills on the job.
- Must demonstrate creativity and good design skills for different publications.
- Be able to communicate clearly and precisely, both orally and in writing.
- Work as a team member and to promote a positive work environment.
- Physical ability to perform essential job functions.
- Able to adapt to change and meet deadlines.
- Three years’ experience.
Education/Qualifications Required Preferred
Bachelor of Science degree in Computer Sciences, Computer Engineering or a related technology field.
Bachelor of Science degree in Computer Sciences, Computer Engineering or a related technology field.
Special Arrangement
This job description can be adjusted according to
the development and new requirements of the project upon agreement of both
parties.
Manner and
working attitude
- Deal effectively and tactfully with upset end users.
- Apple product knowledge (Mac OSX, iPad, iPhone)
- Good troubleshooting skills using logic and common sense.
For Advertise / announcement
IT Helpdesk / Technical Support Assistant
This position is to assist IT
Manager as needed in providing service to employees and systems
management. Responsible for effective
provisioning, installation/configuration, operation, and maintenance of systems
hardware and software and related infrastructure at a lower level of IT
services.
Essential Criteria:
- Education and technical skills: Technical degree or diploma and/or equivalent business experience.
- Minimum 3 – 4 years’ experience years’ work experience in a helpdesk or IT support role. Relevant professional certificate such as MCP or MCSE is an advantage. Strong communication and phone skills; excellent customer service, analytical and problem solving skills a must, Strong support knowledge of PC hardware, Microsoft operating systems, MS Office Suite and Office 365 suite, SharePoint Intranet.
- Good in English and Bahasa
- Indonesian nationals are encouraged to apply.
Please submit
your application letter addressing the above qualifications and experience with
your curriculum vitae on 22 November 2014 at the latest to:
Swisscontact-SCPP,
Human Resources Unit, The Vida Building, 5th floor, Jl. Raya Perjuangan No. 8,
Kebon Jeruk – Jakarta Barat 11530 , Tél. +62 21 2951 0200
Only
short-listed candidates will be notified and invited for interviews.
