Request for Quotation : IT Service Provider for GRM International Indonesia

Scope of Services for an IT Service Provider for

GRM International Indonesia

 

GRM Indonesia wishes to appoint an IT service provider to develop and maintain its IT systems across its offices in Indonesia.  It wishes to appoint a service provider that can provide timely and effective IT support including on-site and remote support in English and Bahasa Indonesia.

 

Background

 

GRM is a leading international development management firm specialising in the provision of project design, management expertise and technical assistance to development projects for bilateral and multilateral funding agencies, governments and corporations. We have over 40 years of development experience, managing in excess of 700 projects in more than 120 countries.  We have provided these in a diverse range of sectors including: economic and private sector development; agriculture; livestock; livelihoods; social protection; health; environment; natural resource management; education; governance; law and justice; policy and public sector reform. 

 

The GRM-Futures Group has implemented projects in Indonesia since the mid-1970s. PT GRM Indonesia was formed in 1995 to deliver development consulting services across the country and has worked with clients including the Australian Aid program, USAID, the European Commission, the FAO, the Hewlett Foundation and the Global Fund to Fight AIDS, Tuberculosis and Malaria.  GRM currently manages approximately $300m of development assistance in Indonesia.

 

GRM’s head office in Jakarta is in 19^th Floor Ratu Plaza Building, Jl Jend. Sudirman Kav. 9, with 14 full time staff. GRM also has the following project offices:

• Co-located with GRM’s Jakarta head office the POM project team consists of 10 full time staff.
• The HCPI project team consists of 45 staff of which 35 are based in the project office at Wisma Kosgoro, Jl. MH Thamrin, Jakarta, while 10 staff are based in Jayapura, Papua.
• A team of 60 staff for the PRISMA project is being recruited. This team will initially be based in Surabaya. In 2014 project offices will be opened in Papua, West Papua, NTT and NTB.

 

GRM’s IT systems include:

• Microsoft Office 2010 and 2013
• Microsoft Lync 2010 and 2013
• Microsoft SharePoint
• Skype
• Microsoft Windows 7
• Anti-virus
• File and Print Services
• Active Directory
• DNS
• DHCP
• Group Policy
• Server
• Network
• Printers
• Phone
• Internet

 

IT Support Services Required

 

The service provider will need to demonstrate adequate capacity to provide support five days a week and when required outside regular working hours responding that will include the following.  The service provider will need to demonstrate that it can provide a response within 2 hour of receipt and escalations as required.

 

IT Maintenance and Support

For GRM Indonesia, POM, HCPI and PRISMA provide the following services.

·         Routine IT maintenance and troubleshooting

·         Setting up new computers

·         Maintain existing computers

·         Setting up printers, scanners, photocopiers and other peripherals

·         Maintaining servers

·         Ensuring adequate security of GRM’s IT systems

·         User account maintenance excluding Office 365 accounts

·         Maintain relationships with Internet and Phone providers to ensure reliable service and value for money

·         Create and maintain site documentation

·         Create and maintain IT asset registers

·         Create and maintain a license register

·         Identify synergies between different offices e.g. Internet providers consolidated to provide better discounts

 

IT Support for Satellite Offices

Supporting establishment of IT in new offices in Papua, West Papua, NTT and NTB. 

 

Supporting existing satellite offices, including the HCPI office in Papua, to:

·         Assess IT requirements

·         Identify IT service providers

·         Assess IT security

 

SharePoint:

GRM is rolling out SharePoint across its operations. The Service Provider will:

·         Support GRM and project teams to define what is stored on SharePoint.

·         Develop Project specific SharePoint sites

·         Migrate data from servers to SharePoint

·         Train staff on the use of SharePoint

·         Troubleshoot and support staff on use of SharePoint

 

IT Procurement

·         Advising on procurement of IT equipment based on GRM specifications.

 

 

Application

 

Interested companies are invited to submit details of their services, capacity and past experience to Junita, Corporate Services Administrator by 15^th January 2014.  These can be submitted electronically at Junita.Silalahi@grminternational.com or to the address below:

 

Junita Chandra Iriani Silalahi

Corporate Services Administrator

GRM International

Ratu Plaza Office Tower 19th Floor

Jl. Jend. Sudirman Kav 9

Jakarta Pusat

10270

Indonesia

 

Short-listed service providers will be invited to submit a detailed service offer for consideration.