The British Council in Indonesia is recruiting for the post of : Information and Communication Technology Officer (ICT)
1 (one) position, Jakarta
Minimum IDR5,360,000 gross monthly salary and excellent benefits, for a fixed period of one year (renewable)
This post will work proactively to assist the Business Services Team with professional and reliable support to deliver high quality products, services and/or projects outcomes to internal/external customer / client / partner / stakeholder to meet British Council’s strategic objectives.
Accountabilities, responsibilities and main duties:
1. IT Administrative and Logistical Enquiries
1 (one) position, Jakarta
Minimum IDR5,360,000 gross monthly salary and excellent benefits, for a fixed period of one year (renewable)
This post will work proactively to assist the Business Services Team with professional and reliable support to deliver high quality products, services and/or projects outcomes to internal/external customer / client / partner / stakeholder to meet British Council’s strategic objectives.
Accountabilities, responsibilities and main duties:
1. IT Administrative and Logistical Enquiries
- Manage and maintain up-to-date inventory of hardware (e.g. GTI and non GTI related devices) and software licences/equipment
- Give advice for IT logistical needs.
- Assist staff or visitors to follow-up IT logistical needs and others related requests when needed.
2. Software and Hardware Support
- Support on Windows application e.g. Word, Excel, outlook, etc.
- Responsible for calling or actually doing hardware support on printers, Laptop/Desktop, PCs servers and active network components, etc.
- Implementation of new changes as required by ICT management and explanation to staff on its implication.
- Responsible for re-installation of workstation and deploying application as agreed
- Provide technical management support to all ICT projects and initiative (VC, VOIP, audio conference).
- Technical responsibility for all communication technology devices and equipment e.g. telephone system, PABX, etc.
3. Server and Security Devices Related Support
- Executing daily/weekly and monthly backup and task as advised in the IT handbook and corporate guidance.
- Maintaining up to date current user list on server.
- Help regional IT hub/CIT in re-installation of servers in case of disasters/blackouts and brown outs.
- Maintaining all security devices (e.g. CCTV, access cards permission, etc).
4. Execution of Global and Regional IT initiative.
- In coordination with regional IT Hub to in line with British council policy
- To update any progress and found issue.
- To bind any issue from staff in order to raise and report to related person.
5. User Support and Troubleshoot
- Becoming first point of contact for any IT issue occurred.
- Providing consultation for IT related matter to all staff.
- To inform impacted staff.
- To report to GSD any issue happened.
- To find out any possible workaround.
- To inform contingency workaround.
6. Deliver training and Device Manual To British Council Staff
- Induction of new staff for IT device usage and GTI infrastructure
- To inform whether there is a new device installed (e.g. new printer, new scanner)
7. Maintenance
- Assist BSM to find a proper vendor for IT device maintenance.
- Dealing with hardware and software vendors for all hardware and software in the event that is necessary.
- Dealing with M/E and communication vendors regularly.
8. Policy and Strategy
- Involved in development and implementation of business continuity plan
- Provide the corporate management with constructive IT feedback as required
- Developing/maintaining/implementing local IT policy and strategy.
9. Reporting
- To do periodic report: backup report, restore backup test report, IT usage log, Phone billing report, and maintenance works,
- To do ad hoc report; Technician log book, IT device maintenance report, Project Report (Regional, Global, and Local Initiative).
- To maintain report of IT inventory regularly.
The successful applicant will need to be able to demonstrate:
- Experience in English and education services.
- Fluency in spoken and written English and Indonesian.
- Competence in use of MS Office.
- Possession of a bachelor degree (S1).
- Professionalism in outlook, approach to work and appearance.
Applicants who do not meet these requirements will not be short-listed for interview
A copy of the full role profile and an application form can be downloaded from our website at http://www.britishcouncil.or.id/. You should return a completed application form through E-mail: job.vacancy@britishcouncil.or.id by stating the job title as the E-mail subject.
Closing date for receipt of applications is by 23:59 on Monday 22nd July 2013.It is essential that candidates use the application form provided on our website. The British Council does not accept CVs in place of the completed application form and it is unable to respond to telephone enquiries.
The British Councilis committed to a policy of equal opportunity and welcomes applicants from all sections of the community.
We guarantee an interview to disabled candidates who meet the essential criteria.
The British Council is the United Kingdom's international organisation for educational opportunities and cultural relations. We are registered in England as a charity.
A copy of the full role profile and an application form can be downloaded from our website at http://www.britishcouncil.or.id/. You should return a completed application form through E-mail: job.vacancy@britishcouncil.or.id by stating the job title as the E-mail subject.
Closing date for receipt of applications is by 23:59 on Monday 22nd July 2013.It is essential that candidates use the application form provided on our website. The British Council does not accept CVs in place of the completed application form and it is unable to respond to telephone enquiries.
The British Councilis committed to a policy of equal opportunity and welcomes applicants from all sections of the community.
We guarantee an interview to disabled candidates who meet the essential criteria.
The British Council is the United Kingdom's international organisation for educational opportunities and cultural relations. We are registered in England as a charity.
