Yayasan Fondasi Hidup/Lembaga Fajar Harapan
Title: Field Sponsor Communication/WL Officer
Location: Mentawai, West Sumatra Province
Report to: Area Coordinator and WL Sponsor Communication Coordinator
Yayasan Fondasi Hidup/Lembaga Fajar Harapan is an independent non-governmental organization based in Medan, North Sumatera and has program operations in Aceh Province,North Sumatera Province and Siberut Island, West Sumatera Province. FH has been working in Indonesia since 2005 and aims to alleviate all forms of poverty through wholistic programming and approach.
Location: Mentawai, West Sumatra Province
Report to: Area Coordinator and WL Sponsor Communication Coordinator
Yayasan Fondasi Hidup/Lembaga Fajar Harapan is an independent non-governmental organization based in Medan, North Sumatera and has program operations in Aceh Province,North Sumatera Province and Siberut Island, West Sumatera Province. FH has been working in Indonesia since 2005 and aims to alleviate all forms of poverty through wholistic programming and approach.
Currently, FH works in the Agriculture, Economic Development, Education sectors as well as addressing cross cutting issues such as Gender Balance and Equity, Good Governance and Disaster Risk Reduction. Our goal is to walk with families and community leaders to bring sustainable change.
Main purpose of the role
Established and maintain the existing communication between sponsor/donors, and children (beneficiaries) inline with the child protection policy and make them as positive experiences for all related parts.
This role will:
- Mostly deep work and colaborate with CDF (Community Development Facilitator) to facilitate communication/correspondence between sponsor and children was registered. Mostly travelling activities to village in remote area for child registration purposes.
- Advocate and mentoring the kids growing update and with facilitate communication with sponsor
- Explain to the community about child protection policy and FH regulation regarding with childs sponsorship and purpose
- Handling document as postman and set up filing system for World Link and sponsor relation in high detail and accurate
Responsibilities (JD)
- Receiving letters from Medan office and vice versa
- Updated the child sponsorship database and ensure the data was verified
- Checking incoming letters
- Dividing letters and coordinating with field staffs for correspondence and letters
- Doing good quality of child correspondence, responsiveness to request, and compliance to standards (time, quality, etc), in order to make communication between child and sponsor is unbreakable and delivered information are accurate and meet the standard
- Respond the sponsor request as soon as possible in order to provide the sponsors need immediately
- Maintain good documentation and filing system in order to keep the accountability of sponsor relations in the area of work
- Inform WL Officer about childs updated info
- Other duties as requested/assigned
Dimensions and Limits of Authority
The Field Sponsor Communication/WL Officer has the responsibility to organize sponsor communication matters inline support for child development programs. He/She will reported with Area Coordinator Mentawai as direct line and copy to WL Sponsor Relation Coordinator.
Qualifications, experience and competences (hiring manager can adjust depends on the position needed/required)
Essential
The Field Sponsor Communication/WL Officer has the responsibility to organize sponsor communication matters inline support for child development programs. He/She will reported with Area Coordinator Mentawai as direct line and copy to WL Sponsor Relation Coordinator.
Qualifications, experience and competences (hiring manager can adjust depends on the position needed/required)
Essential
- Strong experience of working in humanitarian relief /development sector in the field, in a livelihood or other related program support role.
- Strong experience of assesment work for funding purpose on the field
- Strong communications skills, with excellent verbal and written English.
- Excellent problem solving ability with proven analytical skills.
- Experience of establishing strong and constructive working relationships with colleagues from different functions, organizations and cultures.
- Experience of working and participating effectively as part of a team.
- Good experience of external representation i.e. NGO/Donor coordination meetings
- Experience of a flexible approach to managing and prioritizing a high workload and multiple tasks in a fast paced environment with tight deadlines.
- Experience of proactively identifying and addressing issues.
- Attention to detail.
- Good, proven, negotiation skills.
- Strong problem solving abilities.
- Confident and proficient user of MS Office, with advanced Excel skills.
- Willing to work occasional evenings and weekends.
- Able and willing to travel to remote and insecure locations for short periods of time and at short notice.
- Commitment to FH's mission and values.
Desirable
- Basic qualification in bachelor degree/diploma (please specify as desired)
- Experience in handling administration/document and field work for funding/sponsorship purpose (please specify as desired)
- Familiarity with assessment and interview with community on the field (please specify as desired)
Please send your application, updated CV, recent photograph, salary expectation and three latest references (max 300kb) to ina-applications@fh.org
no later than 6 May 2013. Please put "title/position" as email subject
(e.g "Livelihood Officer"), and please put your name after CV and/or
cover letter title (e.g CV-John.Johnson, Cover letter-John.Johnson). No
telephone calls please.
