Recruiter : Greenpeace Southeast Asia Indonesia
Location : Jakarta
Position : Follow Up Call Officer (indefinite term contract )
Organization, Programme description :
Greenpeace is one of the world’s most respected and dynamic organizations, is an international non-profit global campaigning organization that acts to ensure the ability of Earth to nurture life in all its diversity. At the heart of Greenpeace’s campaigns is the tradition of non-violent, direct action against environmental abuse and destruction.
Greenpeace exists because this fragile earth deserves a voice. It needs solutions. It needs change. It needs action.
Job Description :
The Follow Up Call Officer is responsible to ensure the following up process for inactive supporters to re-activate their support and donation as well as the follow up debit failed program for inactive supporters. At the same time, he/she will ensure high quality service and care for supporters.
Main responsibilities:
Location : Jakarta
Position : Follow Up Call Officer (indefinite term contract )
Organization, Programme description :
Greenpeace is one of the world’s most respected and dynamic organizations, is an international non-profit global campaigning organization that acts to ensure the ability of Earth to nurture life in all its diversity. At the heart of Greenpeace’s campaigns is the tradition of non-violent, direct action against environmental abuse and destruction.
Greenpeace exists because this fragile earth deserves a voice. It needs solutions. It needs change. It needs action.
Job Description :
The Follow Up Call Officer is responsible to ensure the following up process for inactive supporters to re-activate their support and donation as well as the follow up debit failed program for inactive supporters. At the same time, he/she will ensure high quality service and care for supporters.
Main responsibilities:
- Make daily follow up call / SMS to inactive, debit failed and wrong address supporters of Greenpeace
- Handle / accept all incoming calls from Greenpeace supporters
- Checking Supporter Data for Supporter Information or Bank Account /Credit Card account
- Handle complaints, questions and queries from supporters
- Ensure standardized the phone manners and script are followed in answering/handling phone calls
- Persuade inactive and debit failed supporters to reactive their donations
- Prepare daily /weekly follow up call reports
- Other duties as assigned by Supporter Care Coordinator
Competency Profile Organization competencies
• Commitment and Professionalism
• Trust and respect
• Valuing people
• Goal oriented
• Global Mindset
• Cutting Edge
Qualifications :
• Commitment and Professionalism
• Trust and respect
• Valuing people
• Goal oriented
• Global Mindset
• Cutting Edge
Qualifications :
- Minimum Diploma Degree graduate in any major
- Willing to work full time
- Has good telephone manner
- English fluency is preferred
- Computer literate (MS Office Word and MS Excel)
- Excellent interpersonal skills and enjoy dealing with people
- Target Oriented
- Preferably has 1 year experience in Costumer Services or Call Center business
- Preferably has 1 year experience in telemarketing
Expression of Interest :
If you are interested in this job and meet the above mentioned qualifications, please filled out the application form and send with a letter explaining your motivation to: jobs.id@greenpeace.org with subject : “Follow Up Call Officer". You can find details of the recruitment pack in HERE
Please note that only short listed candidates will be contacted Submission deadline for candidates is April 10, 2013
If you are interested in this job and meet the above mentioned qualifications, please filled out the application form and send with a letter explaining your motivation to: jobs.id@greenpeace.org with subject : “Follow Up Call Officer". You can find details of the recruitment pack in HERE
Please note that only short listed candidates will be contacted Submission deadline for candidates is April 10, 2013
Jobs Application Desk
Greenpeace Southeast Asia - Indonesia
